Claremont Hospital

Updated 22 October 2018

Pioneer Healthcare Limited is an independent organisation which provides a doctors consultation and treatment service which is based at Claremont Hospital in Sheffield.

The leadership team consists of five directors, working alongside clinical and administrative staff. Patients are referred to the service by their NHS GP or through self referral through a subcontract arrangement with Claremont Hospital and Sheffield Teaching Hospitals for elective spinal services. Hub and spoke arrangements are in place whereby patients may be seen closer to home for new and follow up outpatients appointments although all surgery is undertaken at Claremont Hospital. During 2017/2018, 1,960 new patients were seen by this service provider ..

This announced comprehensive inspection took place on Tuesday 28 August 2018 by a lead inspector and a General Practitioner specialist advisor.

Information was gathered and reviewed before the inspection from stakeholders and pre-inspection returns. On the day of inspection we talked to people using the service, interviewed staff, used observation and review of documents.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 22 October 2018

We carried out an announced comprehensive inspection at the above provider on 28 August 2018 to ask the service the following key questions; are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Pioneer Healthcare Limited is an independent sector healthcare provider that delivers a wide range of adult services to NHS, privately insured and self funding patients. The services are provided in partnership with other independent sector private hospitals. Pioneer Healthcare Limited are registered with the Care Quality Commission and was inspected as a doctors consultation service. and a doctors treatment service.  The provider carries out the regulated activities of surgical procedures, diagnostic and screening and the treatment of disease, disorder or injury.

Feedback obtained through comment cards completed and speaking with patients during the inspection was excellent. We received 19 comment cards and spoke with to four patients.

Our key findings were:

• There was an overarching governance framework which supported strategic objectives and the delivery of quality care.
• There was good local leadership and a cohesive clinical and administrative team who were well supported.
• Clinicians were committed to improving the outcomes of patients and delivering quality care.
• The organisation encouraged and acted on staff and patient feedback. Patient feedback was consistently positive about the staff and the service they received.
• There was a strong focus on continuous learning and improvement across all levels of the organisation.
• Before patients received any care or treatment they were asked for their consent and the doctors acted in accordance with their wishes. Patients said they were informed of the treatments and associated risks and they were given time to consider these.