Background to this inspection
Updated
16 November 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 8 September 2022 and ended on 26 October 2022. We visited the location’s office on 26 October 2022.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we had received about the service since its registration. We sought feedback from the local authority who work with the service. We used this information to plan our inspection.
During the inspection
We spoke with two people who used the service and one family member about their experience of the care provided. We spoke with the registered manager and a member of the care staff team.
We reviewed a range of records. This included two people’s care records. We looked at two staff files in relation to recruitment. A variety of records relating to the management of the service, including quality monitoring, minutes of meetings, and the staff training and supervision matrix.
Updated
16 November 2022
About the service
Fairview Resources is a domiciliary care service providing the regulated activity personal care which is help with tasks related to personal hygiene and eating, in people’s own homes. At the time of our inspection there were four people using the service.
People’s experience of using this service and what we found
Systems and processes were in place to support people’s safety. People’s needs, including their safety were assessed and monitored. People were supported by staff who had undergone checks as part of their recruitment. People and family members said the service was reliable, and that their care was provided by the registered manager and a team of three care staff. People received the support they required with their medicines. Staff worked consistently within the providers policy and procedure for infection prevention and control.
People’s needs were assessed and kept under review. People, and in some instances family members were involved in the assessment process. People’s health care needs were documented and staff liaised with health care professionals when required. Staff had the required experience, knowledge and training to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People spoke of the kind and caring approach of staff. People told us they were actively involved in decisions about their care, and that their views were respected by staff. The registered manager had received compliments as to the quality of the care provided, which included comments about the caring approach of staff.
People were involved in the development and reviewing of their care and support package. The service responded to people’s request for additional support in a timely way. People were aware of how to raise a concern and spoke of any concerns they had raised were listened to and acted upon.
The registered manager monitored the quality of the service provided by undertaking a range of audits. People’s views about the quality of the care were sought. The registered manager monitoring staff through observations and supervision as part of their quality monitoring processes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 20 July 2021 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.