We carried out an announced comprehensive inspection at Weight To Go Limited on 10 January 2020 as part of our inspection programme.
The service provides surgical and non-surgical treatments for weight management to private (fee-paying) patients.
The Head of Clinical Services is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We received feedback from 13 people using the service through completed CQC comment cards. Feedback was positive about the service and included that staff were supportive and caring.
Our key findings were:
- The service had put in place systems and processes to manage risk and keep patients safe, however not all systems or processes were effective or embedded. The provider sent us evidence following the inspection to show they had taken immediate action and responded appropriately to our concerns.
- The service could demonstrate they were providing an effective service and had systems in place to closely monitor activity and performance.
- Patient feedback about the service was positive, with people recommending the service to their friends.
- The service was responsive to the needs of its patients and was able to offer a choice of weight loss solutions at various locations across the country.
- The service had expanded since 2015 and the provider had kept up to date with technology to enable it to continue to provide a quality service. The management team were experienced and knowledgeable, and demonstrated they were able to effectively manage the service.
The areas where the provider must make improvements as they are in breach of regulations are:
- Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care
(Please see the specific details on action required at the end of this report).
The areas where the provider should make improvements are:
- The provider should improve their incident reporting systems and processes, so that risks are accurately recorded and monitored.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care