6 November 2019
During a routine inspection
People's experience of using this service
People told us they felt safe. The service had systems and processes which ensured any concerns were reported to appropriate authorities without delay.
Risks to people's health and wellbeing had been assessed. There was guidance for staff on how to minimise risks to people. Staff had received training on how to safeguard people and were aware of the procedure to follow if they suspected that people were subject to abuse.
People received their medicines as prescribed. Staff had received medicines administration training and knew how to administer medicines safely. Lessons were learnt when things had gone wrong.
The premises were clean and tidy. There was a record of essential maintenance carried out. Fire safety arrangements were in place and equipment had been regularly serviced.
We spent time with people during our visits and feedback received from people living in the service was positive. We observed staff interacting with people and we saw that staff showed empathy and understood the needs of the people they supported. People said the service was of a good standard and that staff were kind. Managers and staff created a warm and relaxed environment.
Peoples healthcare needs had been assessed and continually reviewed. People were supported to access the services of healthcare professionals when needed. Peoples nutritional and hydration needs were met in line with their individual needs and preferences.
There were quality assurance systems in place to help monitor the quality of the service and identify any areas which might require improvement.
The registered manager was committed to developing a service where people received person-centred care. This was evident throughout our visit. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was Good (published 13 May 2017).
Why we inspected:
This was a planned inspection based on the previous rating.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.