Archived: Westfield

"The staff have all been really good, they speak to me politely and are very reliable."

'I have no concerns, the care and support I receive is really good.'

'I have every confidence in the staff. They always come when they should and help me with the things I can't do for myself any more."

'The care is brilliant, I could not manage without them.'

We found that the agency had suitable arrangements in place to ensure people using the service were respected and involved in planning their care and support, meeting their assessed needs (including their medication needs). There were also appropriate arrangements in place to provide appropriate staffing provision, check the quality of the service provided and manage any complaints or concerns raised about the service.