Acorn Meadow

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement under this key question. Our rating for this key question remains good. People were supported to maintain their independence where able, and their choices were respected. Care plans were in place which included information about people’s likes, preferences and how their independence could be maintained. Feedback from people and their relatives was overall positive, they told us staff communicated well and kept them informed. We observed, positive, friendly, and respectful interactions between people and staff.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Overall feedback from people living in the home, and their relatives was positive. Relatives told us staff communicated well and kept them informed. People said staff respected their choices. One person had asked staff not to come into their room as often over night as it disturbed their sleep and said this was respected. The provider had recently refurbished the home and created a new bistro area, where people were supported to share meals with their loved ones. One relative had been very moved by the opportunity. However, one person said that whilst they were happy at the home, they believed they were unable to use the dining room. We saw staff encouraging them to come out of their bedroom. The manager advised that the person was not restricted but that some monitoring was in place to manage risk, they agreed to review this further with the person.

Staff told us they respected people’s preferences and choices. They commented, “I support people to choose what to wear in a morning. When they have personal care, I encourage independence” and “I always ask people if would like a bath or a shower. Some people have female staff preferences”. There was an activity coordinator who was enthusiastic and described how they planned the various activities and events to suit people’s wishes.

We observed staff supporting people to make choices where they were able. For example, what they would like to eat or drink or what activities they would like to take part in. One person wished to keep hold of their bedroom door key and staff had respected their wish to do this. Staff communicated well with people and their relatives. We observed, positive, friendly, and respectful interactions. The home had an activity coordinator and we saw some group-based activities taking place. There was a well-being notice board which advertised various events and activities on offer. One person had played a musical instrument since they were young. They were supported to continue to play and had entertained people living at the home. We saw visitors were welcomed at various times throughout our assessment.

Assessments and care plans were in place and were regularly reviewed. These included information about people’s likes, preferences and how their independence could be maintained. The provider had a visiting policy and people were able to have visitors without any restrictions. Staff had built relationships with people and relatives and encouraged visits especially to the new bistro area. The provider presented “Kindness in care” awards to nominated staff. These recognised staff who had worked in line with the provider's values of kindness.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.