Background to this inspection
Updated
29 June 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: One inspector and an expert by experience carried out the inspection. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type: Cheviot Court is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: This was an unannounced inspection.
What we did: Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We reviewed all the information we held about the service, this included notifications of significant changes or events.
We checked for feedback we received from members of the public, local authorities, clinical commissioning groups (CCGs) and health watch.
During the inspection we spoke with four people, four relatives, the registered manager, the deputy manager, a senior care worker, three care workers, the lifestyle lead, a cook and a volunteer. We reviewed four people's care records, two staff personnel files, audits and other records about the quality and safety of the service.
The provider submitted additional evidence after our inspection, which we received on 17 May 2019. This information was considered when deciding the ratings for the service.
Updated
29 June 2019
About the service: Cheviot Court is a residential care home that provides personal care to 70 people aged 65 and over at the time of the inspection.
People’s experience of using this service: People and relatives were extremely complimentary about the responsiveness of staff. They knew how to meet people's preferences and used inclusive ideas to ensure that people had an enhanced sense of wellbeing.
A creative activities programme was in place. People and relatives told us that staff had gone the extra mile to find out about people’s previous hobbies and interests to enable these to be continued at Cheviot Court.
New technology was embraced; it was used effectively to help people maintain family relationships.
People could participate in a wide range of activities based on their background and interests.
People received good care from kind and caring staff; they also felt safe living at Cheviot Court. Staff had a good understanding of the procedures to keep people safe and knew how to report concerns if needed. Safeguarding concerns were thoroughly investigated.
Staffing levels were suitable to meet the needs of people. New staff were recruited safely.
Trained and competent staff ensured medicines were managed safely.
Health and safety checks and risk assessments helped to maintain a safe environment; incidents and accidents were monitored to identify lessons learnt.
Staff were well supported and received the training they needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were supported to have enough to eat and drink; as well as supported to access health care services when needed. The service was suitably adapted to meet people’s needs.
Care plans were personalised and reviewed to reflect people’s current needs.
Complaints were fully investigated and action was taken to resolve issues quickly.
People and staff gave positive feedback about leadership and management of the home. There was a structured approach to quality assurance to check people received good care. People, relatives and staff were encouraged to provide feedback about the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: Good (the last report was published on 17 November 2016).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor this service and inspect in line with our re-inspection schedule for services rated good.