Bankwood Care Home

Updated 9 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 8 November 2020 and was announced.

Updated 9 January 2021

About the service

Bankwood Care Home is a care home that can provide personal and nursing care to up to 40 people. At the time of the inspection they were providing support to 35 people, some of whom were living with dementia.

People's experience of using this service and what we found

People were protected from abuse by staff who understood how to identify and report any concerns. The risks to people's health, safety and welfare had been assessed, recorded and plans put in place to reduce these. Staffing levels enabled people's needs to be met safely, and ensured people received consistent and reliable care. The provider and management team sought to learn from any accidents or incidents involving people. The service was clean and followed infection control principles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Peoples needs were assessed appropriately, the service worked with other health professionals to ensure people's needs were met effectively. People were supported to maintain a balanced diet.

Staff were caring and treated people with dignity and respect. People's confidentiality was protected, and their information was stored safely.

People who used the service and their family members knew how to report concerns, they told us they had confidence any concerns would be listened to by the service.

People and staff told us that the management team was approachable, and the service was well led. The registered manager had good oversight of the service and completed regular audits in order to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

Good (report published 19 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.