Background to this inspection
Updated
29 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert by experience’s area of expertise was the care of older people.
Service and service type:
Beauvale Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Notice of inspection:
This inspection was unannounced and took place on19 February 2019.
What we did:
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report.
We reviewed other information that we held about the service such as notifications. These are events that happen in the service that the provider is required to tell us about. We also considered the last inspection report and information that had been sent to us by other agencies.
During the inspection we spoke with six people using this service and two relatives. We observed staff interacting with people, providing care and activities. We also spoke with the registered manager, area director, area quality director, two care workers, a nurse, the maintenance person, the administrator, and a visiting professional.
We looked at two people’s care records. We also looked at other records relating to the management of the service including staffing, quality assurance, and accidents/incidents.
Updated
29 March 2019
About the service:
Beauvale Care Home accommodates up to 35 older persons who require nursing or personal care. At the time of our inspection there were 34 people living at the home.
People’s experience of using this service:
¿ People were safe at the home. A visiting professional told us, “I have never seen anything that has worried me here. Staff are very kind to the residents.”
¿ The home was well-staffed with nurses and care workers. People told us staff were quick to attend to their needs. A person said, “I need help with washing and dressing and if I need staff at any time they soon come.”
¿ The home was clean, tidy and fresh throughout.
¿ The staff were skilled and knowledgeable. A relative said, “I think the staff have the right training for the job and seem happy working together.”
¿ People said they liked the food served. They told us it was freshly cooked on the premises and there was plenty of choice.
¿ People’s healthcare needs were met. A relative told us, “Staff organise all the eye tests, chiropody, GP checks – whatever [person] needs really. I have peace of mind knowing [person] is well looked after.”
¿ People and relatives told us all the staff were caring and kind. A person said, “Everyone here is lovely from the cleaners to the carers. They are kind to me and help me do all sorts of things.”
¿ People received personalised care and staff knew about their likes, dislikes, culture and life history.
¿ People said they enjoyed the home’s activity programme which included trips out in the home’s minibus, quizzes, and visits from children at a local nursery school.
¿ People and relatives made many positive comments about the registered manager. A relative told us, “The manager is very caring and does anything she can to ensure that it runs smoothly here.”
¿ Staff also praised the registered manager. A staff member said, “[The registered manager’s] door is always open to residents, relatives and staff. She is approachable and has great empathy with the residents and she makes sure they get the care they deserve.”
¿ People, relatives and staff were encouraged to share their views on the home at meetings, one-to-one discussions, and through annual surveys. A person said, “They do ask me what I think about the service and I am quite open with them."
¿ The provider and registered manager conducted quality checks across all areas of the service and worked to an action plan to make improvements were necessary.
Rating at last inspection: Good (report published 18 August 2016).
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.