Brindley Court

Ratings

• Overall

  Requires improvement

• Safe

  Good

• Effective

  Good

• Caring

  Requires improvement

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Brindley Court is a care home providing personal and nursing care to up to 52 people. At the time of our inspection there were 41 people using the service. The assessment took place between 25 September 2024 and 16 October 2024. We undertook this assessment following information received about the quality of care provided, staff conduct and the leadership of the service. We found two breaches of the legal regulations in relation to person-centred care and good governance. People were not always treated with dignity or as individuals; and did not always take part in meaningful personalised or group activities. Staff were not always person-centred as there were culture concerns in the team. The systems in place to manage the quality and safety of the service were not always effective. However, people felt they received safe care in a safe environment and overall, staff felt well supported by the leadership team.

People's experience of this service

People told us they were not always treated with compassion and dignity or as individuals and did not always feel like they had choice and control in their care. People gave mixed feedback about how much they were involved in improving the service, how their risks were managed, effectiveness of staffing and how staff responded to their immediate needs. People told us they received safe care in a safe and clean environment, and the provider worked well with partner agencies to meet their care needs.