The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Netherfield House

5 Pound Lane, Lillington, Leamington Spa, Warwickshire, CV32 7RT (01926) 833650

Provided and run by:
Advance Housing and Support Ltd

All Inspections

11 December 2013

During a routine inspection

We were unable to speak to people using the personal care service offered by Netherfield House because when we visited on 11 December 2013 as no-one was using this service. Netherfield House are registered to provide personal care to people and aim to provide personal care in the future. At the time of our visit they were offering more general support services such as assistance with transport and helping people to access their local community. On the day of our inspection we were told the registered manager listed in this report had recently left the service.

We saw that people using the support service had signed their support plans which showed their involvement. We saw that people could make suggestions for their support plan using an implemented computer system called 'IPlanIt'.

We found that people's support plans were person centred and were based on the needs of each individual person.

A safeguarding policy was available. Staff had signed to confirm they had read the policy. We spoke with staff about what they thought abuse was. We saw that any safeguarding concerns were documented and raised with the local safeguarding team.

We saw that staff were supported through training and supervision sessions. There were weekly team meetings held for staff where the needs of people were discussed.

We saw that the manager had completed reviews on people's support plans. We saw there were regular opportunities for people using the service to provide feedback.

11 July 2012

During a routine inspection

We were unable to speak to people using the personal care service offered by Netherfield House because when we visited on 11 July 2012, no-one was using this service. Netherfield House are registered to provide personal care to people and aim to provide personal care in the future. At the time of our visit they were offering more general support services such as assistance with transport and helping people to access their local community. We spoke with staff and looked at records to see how well the service had prepared for when it is offering personal care.

We saw that people using the support service had signed their support plans which showed their involvement. We saw that people could make suggestions for their support plan using a newly implemented computer system called 'IPlanIt'.

We saw that people's support plans were person centred and were based on the needs of each individual person.

A safeguarding policy was available. Staff had signed to confirm they had read the policy. We spoke with staff about what they thought abuse was. We saw that any safeguarding concerns were documented and raised with the local safeguarding team.

We saw that staff were supported through training and supervision sessions. There were weekly team meetings held for staff where the needs of people were discussed.

We saw that the manager had completed reviews on people's support plans. We saw that a satisfaction survey had been completed for people that use the service.