Hinckley Park Nursing Home

Updated 22 May 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 9 March 2018 and was unannounced. The inspection was undertaken by an inspector, an inspection manager and an expert-by-experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We reviewed information we held about the provider including, for example, statutory notifications that they had sent us. A statutory notification is information about important events which the provider is required to send us by law.

We contacted the health and social care commissioners who help place and monitor the care of people living in the home. We also contacted Health-Watch which is the independent consumer champion for people that use health and social care services.

Before the inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what it does well and improvements they plan to make. We took this information into account when we inspected.

We viewed the accommodation and facilities used by people. We spoke with 11 people, including four visiting relatives, and observed the interaction between people and the staff in the communal areas. We also spoke with the registered manager, the deputy manager and six staff, including a qualified nurse and an activities co-ordinator.

We looked at communal facilities within the home, such as the lounge and dining room, as well as some bedrooms, and the kitchen. We looked at the medicines, food, and equipment storage facilities and took into account the precautions in place to protect people against the risk of fire.

We looked at four people's care records and four records in relation to staff training and recruitment. We also looked at other records related to the running of the home and the quality of the service provided. This included medicines records, quality assurance audits, maintenance schedules, training information for staff, and arrangements for managing complaints.

Updated 22 May 2018

People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided and both were looked at during this inspection.

Hinckley Park Nursing Home provides accommodation for up to a maximum of 40 older people, including people that need support because of their physical frailty and those who need professional on-site nursing care because of their medical condition. There were 32 people in residence when we inspected.

The home is purpose built and made up of two floors, with lift access to the upper floor. A landscaped garden is available for people to enjoy.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service met all relevant fundamental standards related to staff recruitment, training and the care people received. People’s care was regularly reviewed with them so they received the timely care they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were friendly, kind and compassionate. They had insight into people’s capabilities and they respected people's preferences for the way they liked to receive their care.

People’s healthcare needs were met. They received timely medical attention, including nursing care, when they needed it and they also had access to external healthcare professionals, such as GPs, when this was required. Medicines were safely managed.

People were supported to have a balanced diet. They had enough to eat and drink and said they were provided with choices to suit their tastes and appetite. We received varied feedback regarding the quality of the food; a few people said the quality of the food needed to improve whilst others said they enjoyed their meals and had no complaints.

A few people said the quality of the food needed to improve whilst others said they enjoyed their meals and had no complaints about its quality.

The premises and equipment used to provide people with the care they needed were appropriately maintained throughout to ensure their safety. Systems were in place to ensure the premises were kept clean and hygienic so that people were protected by the prevention and control of infection.

The provider and registered manager led staff by example and enabled the staff team to deliver individualised care that consistently achieved good outcomes for all people using the service. There were arrangements in place for the service to make sure that action was taken and lessons learned when things went wrong so that the quality of care across the service was improved.