About the service
St Margaret’s Care Home is a care home providing personal and nursing care to up to 60 people. The service provides personal and nursing support to older people including people who live with a dementia. At the time of our inspection there were 47 people using the service.
People’s experience of using this service and what we found
People’s nutritional well-being was becoming better-monitored to support improved nutritional health. The provider’s systems for monitoring potential risk had been improved where people were at risk of weight loss.
Records provided guidance to ensure people received safe, person-centred care and support from all staff members.
Staff contacted health professionals when people’s health needs changed. Staff followed good infection control practices and the home was clean and well maintained.
People and relatives were positive about the caring nature of staff and had good relationships with them. They trusted the staff who supported them. People said they felt safe with staff support.
There was a welcoming, cheerful and friendly atmosphere at the service. Staff spoke positively about working at the home and the people they cared for. They said communication was more effective to ensure they were kept up-to-date about any changes in people’s care and support needs.
People's diversity as unique individuals with their own needs was respected by staff. The staff team knew people well and provided support discreetly and with compassion.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 11 February 2020).
Why we inspected
The inspection was prompted in part due to concerns received about people's nutritional health. A decision was made for us to inspect and examine those risks.
The provider had taken effective action to mitigate the risk. We found no evidence during this inspection that people were at risk of harm from these concerns.
Please see the safe and effective sections of this report.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The overall rating for the service has not changed following this targeted inspection and remains good.
We use targeted inspections to follow up on Warning Notices or to check concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for St Margaret’s Care Home on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.