Victoria Gardens

Updated 12 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 26 February 2021 and was announced.

Updated 12 March 2021

About the service

Victoria Gardens is a residential care home providing personal care for up to 28 people aged 65 and over. At the time of the inspection the service was providing care for 24 people.

People’s experience of using this service and what we found

We identified improvements were needed to medicine management, and the level of detail in care records, so it was clear how staff responded to people’s needs.

People felt safe living at Victoria Gardens and staff knew how to identify signs of potential abuse and how to respond to these. Staff felt confident to immediately report any concerns of abuse to their manager or other agencies.

There were sufficient numbers of staff to support people needs. Recruitment checks were carried out on new staff to ensure only suitable staff worked at the service. Ongoing training was provided to staff to update their knowledge, and competency checks were completed to ensure staff had learnt from their training.

People enjoyed the food provided and staff closely monitored the food and fluid intake of those

people at risk of poor nutrition and hydration. People were referred to health professionals when concerns regarding their nutritional needs were identified.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff and people using the service had good relationships. Staff provided kind, compassionate care. People's dignity was maintained, and personal care was carried out in private and in a timely way.

The home was clean, and staff understood what actions to take to protect people from the risk of infections.

The provider had systems in place to closely monitor all aspects of the service. A management team was available to support the manager in ensuring the quality of care and service provided was in accordance with the providers expectations. This included a deputy manager, plus an area director and area quality director who regularly visited the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection. The last rating for this service was Good (published 19 July 2017).

Why we inspected

This inspection was prompted in part due to an investigation of a serious incident where someone had fallen. Whilst the detail of this investigation is not forming part of this report, we looked at the information we had received, the management of the service and what actions had been taken.

We found evidence that the provider had taken action since the incident to mitigate the risks associated with falls and this had been effective. However, improvements were needed in regards to information available to temporary staff about people’s care needs to ensure these were met safely.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.