Background to this inspection
Updated
15 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 11th February 2022 and was announced. We gave the service one days’ notice of the inspection.
Updated
15 March 2022
This unannounced inspection took place on 10 August 2017. Woodcross Mental Nursing Home is a home which provides accommodation, nursing and personal care for up to 44 people. At the time of our inspection 39 people lived at the home that had mental health needs.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe. Staff understood their responsibility to report any concerns about people’s safety. People were supported to manage their risks by staff who were aware of the need to protect people from avoidable harm. There were sufficient numbers of staff available to meet people’s needs. The provider recruited staff safely. People received their medicines as prescribed and there were systems in place to ensure medicines were managed and stored safely.
People were supported by staff who received training to ensure they had the skills and knowledge to meet people’s individual needs. People were asked for their consent before care was provided. People’s capacity to make decisions had been assessed and staff understood the principles of the Mental Capacity Act. Staff ensured people had enough food and drink and received support from relevant healthcare professionals when required.
People received support from kind and caring staff. People were encouraged to make their own choices and decisions which were respected by staff. People were supported to maintain their independence and staff supported people in a way that respected their privacy and dignity.
People were involved in the planning and review of their care. Staff were aware of people’s individual preferences and choices in how their care was delivered. Information about changes to people’s care needs was shared with staff to ensure people received support that met their needs. People had access to a wide range of activities and hobbies which met their individual interests. People knew who to contact if they were unhappy about any aspect of their care. The provider had systems in place to manage complaints effectively.
People felt the service was well-led and were happy with the support they received. People and staff felt confident to share their ideas and the registered manager used these to make improvements. Staff were aware of their roles and responsibilities. There were effective quality audit systems in place to monitor the quality of service people received.