Updated 7 February 2023
About the service
Bliss Care and Training Ltd is a domiciliary care agency and was providing personal care to 28 people at the time of the inspection.
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
One inspector carried out the inspection.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service a short period notice of the inspection because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.
Inspection activity started on 6 October and ended on 11 October 2022. We visited the location’s office on 11 October 2022.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. Prior to the inspection, the provider completed a Provider Information Return (PIR). A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 2 people using the service and 5 relatives whose family members used the service. We also spoke with the registered manager, a consultant and 1 staff member. We reviewed a range of records. This included 5 people's care records and related medicine records. We looked at 5 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed. We continued to seek clarification from the provider to validate evidence found including training data and quality assurance records. We received feedback via email from 3 members of care staff.