Selig Court

Updated 30 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

Selig Court provides care and support to people living in specialist 'extra care' housing run by Jewish Care. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 29 November 2023 and ended on 19 December 2023. We visited the location’s office on 29 November 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well and improvements they plan to make. We also reviewed notifications that the registered provider had sent to us. A notification is information about important events which the service is required to send us by law. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager. We reviewed a range of records. This included 6 people's care records, 6 staff files, training records, risk assessments and satisfaction surveys. We also looked at audits and a variety of records relating to the management of the service, including policies and procedures.

During our site visit, we spoke with 4 people during our, 2 relatives and 8 members of staff. We also spoke with 3 relatives by telephone and received written feedback from 3 relatives to obtain their views of the service.

Updated 30 December 2023

About the service

Jewish Care service provides support at Selig Court, to people who are Holocaust survivors or refugees from all parts of the world, aged over 60. Selig Court consists of 1 or 2 bedroom apartments. Not everyone living there receives personal care from the service. At the time of our inspection, there were 18 people using the service under the regulated activity personal care.

People’s experience of the service and what we found:

People told us they received good quality care and support by staff and were happy living at the service. They felt the environment was at a high standard and was well maintained and looked after by the provider. People felt staff were kind and caring.

People’s medicines were safely managed, and the provider used an electronic system, which were linked to the pharmacy, which meant that staff could easy request people’s repeat medicines. The provider had an up-to-date medicines policy in place for staff to follow. Staff were trained to support people with their medicines safely.

We saw that people's needs were assessed and risks were managed and responded to well. The staff supported people to complete risk assessments and risk management plans. People were supported to share their views and care plans were written in a person-centred way.

Staff were positive about working at the service and told us they enjoyed their role and felt supported by the management team. Staff received regular supervision and were supported to develop their skills and knowledge. Staff received good quality training from the provider, which helped them to ensure people received the right care and support. Staff understood their role and responsibility regarding safeguarding people from abuse.

We saw that staff were recruited safely to work with vulnerable people. Staff rotas confirmed that the service recruited enough staff to support people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems at the service supported this practice.

People, relatives and staff spoke positively about the registered manager and the management team. The provider had good quality systems in place to help ensure that they delivered high-quality care and support. The staff learnt from areas that needed improving, as the management team met with staff to discuss changes to peoples care and support following from any incidents or accidents. The registered manager communicated well with people, relatives, and stakeholders to keep them up to date about the service. The service responded to people's concerns and complaints and used this to improve the quality of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (published 6 April 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

This was a focussed inspection. The report only covers our findings in relation to the Key Questions Safe and Well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.