Melrose Surgery, Reading Also known as Melrose Surgery

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The practice has a stable, core team of GP partners with clear lead roles and responsibilities. The provider was open and transparent and completed a series of actions to ensure concerns highlighted during this assessment were promptly addressed. There was a quality improvement plan in place including areas such as improvements in clinical areas and better access for patients.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Policies, processes, and systems to support governance and management of the practice were managed by the GP partners and the management team. There were regular meetings during which issues significant to the delivery of clinical care was discussed and reviewed. There was an up-to-date business continuity plan in preparation for major incidents. The practice also had processes to manage the premises and environmental checks of both the main practice, the branch practice.

Interviews with staff and leaders demonstrated there were clear governance arrangements that supported staff to deliver high quality care and treatment that was tailored to the needs of the local population. Staff we spoke with were clear about their roles and responsibilities. Staff also told us how and who they would raise feedback, suggestions, and concerns to when required. We were also told that practice was a training practice and there were regular meetings and learning events held monthly for the staff.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.