19 November 2013
During a routine inspection
People's family members spoken with were happy with the support their relatives received. Comments included, 'the staff are very good, I think x is supported well and seems happy there.'
We observed staff supporting people in a positive and friendly way. It was clear from our observations that staff had developed positive relationships with the people using the service and understood their needs and preferences.
People were supported to undertake activities of their choice and to develop their skills and independence.
People's preferences and the level of support they needed was clearly recorded in their support plans.
People were supported to access health care services as needed to maintain their health.
The recruitment practices and training provided ensured staff were suitable to work with people using the service and had the relevant skills and knowledge to support them effectively.
People using the service were supported to raise any concerns. Information on how to make a complaint was given in a way that people using the service understood.