4 November 2013
During a routine inspection
Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We spoke with two members of staff who told us that they always asked people's permission before they provided care. They explained they had a detailed knowledge of how people communicated and were therefore able to understand if the person was consenting.
We contacted two relatives who were both very positive about the care and support provided by the service. One relative told us 'Staff are exceptional people ' they really care for (my relative) as a human being' They also explained that they were very grateful because the care provided gave them 'peace of mind.'
During our visit, we spoke with two members of staff and they could all recall attending annual training in safeguarding vulnerable adults and demonstrated a good understanding of what this meant.
During our inspection we reviewed files in relation to two members of staff. We saw that each person had been required to submit references, proof of identification and an application form with a full employment history.