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SureCare North Leeds Limited

Overall: Good read more about inspection ratings

Dunbar Business Centre, 2-3 Sheepscar Court, Northside Business Park, Leeds, West Yorkshire, LS7 2BB (0113) 457 4772

Provided and run by:
Surecare North Leeds Limited

Latest inspection summary

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Background to this inspection

Updated 24 April 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was completed by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using services and in this instance, they had experience of using and caring for older people who use care at home services.

Service and service type: This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older people and disabled adults. Not everyone using SureCare receives a regulated activity; CQC only inspects the service being

received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. For people the provider helps with tasks related to personal hygiene and eating, we also consider any wider social care provided.

The service had a registered manager. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the provider one days’ notice of the inspection site visits because some of the people using the service could not consent to a home visit or calls from an inspector and we needed to make these arrangements appropriately.

Inspection site visit activity started on 3 April 2019 and ended on 4 April 2019. We visited the office location on 3 April 2019 to see the manager and office staff; and to review care records and policies and procedures. Calls to people who used the service took place on 4 April 2019.

What we did: The provider had completed a Provider Information Return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The information provided by the provider was used to plan our inspection and was taken into account when we made judgements in this report.

We looked at other information we had including notifications received from the service and other healthcare professionals including the local authority safeguarding and commissioning teams.

During the inspection we carried out telephone interviews with two people, six relatives and three care staff. We spoke with the manager, care co-ordinator, nominated individual and a local authority commissioner.

We reviewed three people's care records and three staff files including recruitment, supervision and training information. We reviewed three medicine administration records and daily notes for people as well as records relating to the management of the service.

Overall inspection

Good

Updated 24 April 2019

About the service: SureCare North Leeds is a care at home service that was providing personal care to 20 older people at the time of the inspection.

People’s experience of using this service: We received positive feedback from people regarding the service they received and the staff who supported them.

The service had made improvements to their care plans since our last inspection and made them more personalised.

Audits and systems were effective at supporting the registered manager to monitor the service and make improvements.

There was a quality assurance system in place and people completed surveys several times a year. The comments made by people were acted on. The service was able to show how they used people’s views to improve the quality of the service.

Risk assessments were in place. Staff knew how to keep people safe and were trained in safeguarding.

People spoke positively about the registered manager and told us they were responsive and approachable.

Robust recruitment and selection procedures ensured suitable staff were employed.

Staff received appropriate training and support to meet people’s individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to have enough to eat and drink.

Healthcare professionals were involved in people’s care and support as and when this was needed.

There were systems in place for communicating with staff, people and their relatives to ensure they were fully informed via team meetings, group messages and phone calls.

People were supported to be independent and their rights were respected. Support was provided in a way that put the people and their preferences first. Information was provided for people in the correct format for them.

For more details, please see the full report which is on the Care Quality Commission’s (CQC) website at www.cqc.org.uk

Rating at last inspection: Requires Improvement (report published 6 April 2018)

Why we inspected: This inspection was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor information we receive about the service. If any concerning information is received, we may inspect sooner.