27 April 2022
During a routine inspection
This service was previously rated as Good overall. (Previous inspection 10/ 2017- Good)
We carried out an unrated announced focused inspection at Preston Integrated Urgent Care Centre on 27 April 2022.
This was undertaken as part of a programme of activity by CQC which involved a coordinated approach to inspecting services across. We inspected this location using a focussed methodology to understand the patient experience in a place at that time and to check the provider was complying with the regulations under the Health and Social Care Act 2008.
We looked at three key questions of safe, effective and well-led but did not rate the service. We also collected evidence around access to the service in the responsive key question.
We undertook this inspection at the same time as CQC inspected a range of urgent and emergency care services in Lancashire and South Cumbria. To understand the experience of integrated urgent care centre providers and people who use the urgent and emergency care pathways, we asked a range of questions in relation to urgent and emergency care.
The responses we received have been used to inform and support system wide feedback. At this inspection we found:
• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service had worked closely with their local partners to support asylum seekers in primary care with the service going above and beyond to help provide local support for one family in crisis.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines with regular quality assurance audits undertaken.
• Staff involved and treated people with compassion, kindness, dignity and respect and we found incorporated the service values within their day to day job.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs with the service inline or above National and local targets.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
• Review processes of documenting fridge temperatures to ensure documentation is always up to date.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care