12 December 2013
During a routine inspection
Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We looked at a sample of files and saw that consent was obtained appropriately.
People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. When people were referred to the service their needs were assessed by a member of staff. One person who used the service told us, "we have a routine and it works well."
People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The service had safeguarding and whistle-blowing policies in place. Care staff were required to report all concerns to their manager.
There were effective recruitment and selection processes in place. We looked at a sample of personnel files and saw that the provider followed their recruitment processes. The provider carried out appropriate checks before people started work.
There were effective systems in place to monitor the quality of the service. Audits and spot checks were carried out for quality control and regular reports were submitted to the board.