2 February 2023
During an inspection looking at part of the service
Seale Pastures is a residential care home providing personal care to up to 40 people. The service provides support to older people some of who were living with dementia. At the time of our inspection there were 24 people using the service.
People’s experience of using this service and what we found
The provider was taking action to establish safety protocols and make improvements to make the premises safe for people and minimise the risk of fire accidents. The protocols for managing people’s medicines were safe.
The provider did not always notify us of relevant incidents which occurred at the service. People’s relatives did not always know how to raise their concerns with the registered manager. Staff felt supported by the registered manager to fulfil their roles and responsibilities.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received safe care at Seale Pastures House. The provider deployed enough staff on duty to meet people needs. Staff had good knowledge of how to keep people safe from abuse and avoidable harm. People received their medicines as prescribed by their doctor.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 21 March 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Seale Pastures House on our website at www.cqc.org.uk
Recommendations
We made recommendations in relation to medicines records and call bell audits.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.