16 March 2023
During an inspection looking at part of the service
Longview House provides accommodation and personal care to up to 19 people across 3 separate units. The upstairs unit offers full support to people living in the home. On the ground floor people were supported to gain and improve their life skills. The third unit supported up to 3 people to live semi-independently. People living at Longview House require support with needs associated with their mental health. At the time of our inspection, there were 15 people using the service.
Peoples experience of using the service and what we found
Risks to people's health, safety and well-being had been assessed and staff had access to information about how to support people safely. Staff knew people well and were able to identify concerns or changes to people's health and well-being.
Accidents, incidents and safeguarding concerns were recorded and acted on appropriately to keep people safe and prevent incidents occurring in the future. Medicines were managed safely by staff who had received relevant training.
There were enough staff on duty to support people safely and people told us there were always staff around to support them when they needed it. Safe recruitment processes were followed to ensure new applicants were safe to work for the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Governance systems were used effectively to identify issues or concerns and drive necessary improvements to the quality and safety of the service provided.
People spoke positively about the staff team and the support they received, and staff told us they felt well-supported by the registered manager and described good staff moral and teamwork. People and staff were engaged with through regular meetings and discussions.
People were supported to access community support groups to help build essential skills to eventually live a more independent like and improve outcomes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 28 July 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.