15 January 2014
During a routine inspection
We found improvements had been made in regard to the availability of all staff recruitment records.
We found improvements had been made in regard to the availability of all staff recruitment records.
People told us they felt safe. One person said 'I trust the staff here and I feel completely safe.' We saw that the provider had taken all reasonable steps to ensure that they responded appropriately to any allegations or suspicions of abuse for both adults and children.
People told us the surgery and waiting areas were always clean and tidy. One person told us 'It's always spotlessly clean, so much better than it used to be when it was owned by a different company.' We found that there were systems in place which ensured that the environment was clean and infection risks were appropriately managed.
People told us they would feel confident to make a complaint if the need arose. One person said 'Oh yes I noticed there was a notice about how to make a complaint in the reception area.' The provider had a system in place which they had used effectively to attempt to resolve any complaints.