13 December 2022
During an inspection looking at part of the service
Grange Crescent is a residential care home that provides accommodation for older people who require personal care. The home can accommodate up to 54 people in one adapted building. At the time of this inspection there were 51 people using the service.
People’s experience of using this service and what we found
Since our last inspection the provider had made improvements to ensuring consent to care and treatment in line with law and guidance.
The home was clean, and people were protected from the risk and spread of infections.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
A comprehensive training plan evidenced staff had received appropriate training to carry out their roles effectively. People’s needs were assessed, and care delivered in line with best practice. Care plans and supporting documentation included people's individual choices and preferences. We observed lunch being served and found people were supported to maintain a healthy and balanced diet which included their preferences. People were also supported with snacks and drinks throughout the day.
Throughout the inspection we observed staff interacting with people in a caring and considerate way. We saw staff gaining people's consent prior to carrying out care tasks. There was a homely atmosphere in the home and people appeared comfortable, happy and relaxed. People we spoke with were complimentary about the care and support they received.
The management team carried out regular audits to ensure the quality of the service was maintained. The management team took appropriate actions to address any issues. People had confidence in the management team and felt they were approachable.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 12 September 2019).
At our last inspection we recommended that improvements to the records used by the service to ensure people were supported to have maximum choice and control of their lives. Staff training on the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards also needed improving. At this inspection we found the provider had acted on these recommendations and had made improvements.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Grange Crescent on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.