22 June 2021
During an inspection looking at part of the service
Seacroft Green Care Village is a care home providing personal and nursing care to 63 people at the time of the inspection. The service can support up to 76 people. There are four separate units specialising in providing nursing care for working age adults, older people and those living with dementia.
People’s experience of using this service and what we found
There were systems in place to monitor the quality of the service and identify when improvements were needed. These were not sufficiently robust to have identified all the issues we found in relation to safe care and treatment. Some care plans lacked up to date and accurate information to guide staff. People’s care interventions were not always recorded in a way that showed they were having all their needs met.
People told us they felt safe living at Seacroft Green Care Village. There were systems in place to recognise and respond to any allegations of abuse. People spoke highly of the permanent care staff although reported a high use of agency staff. Some people told us there were not enough staff on duty at all times. However, the provider’s dependency tool confirmed there were enough staff to meet people's needs. The provider was busy recruiting new staff to minimise the use of agency staff and they followed safe practices to ensure new recruits had the skills and values for the role and all the required checks were in place.
Infection control practices were safe, and the home was clean and tidy. Staff followed the latest government guidance to protect people from the risks associated with COVID-19. People, their relatives, and staff were asked for their views on the home and suggestions for improvements. Staff told us they had been supported by the provider and management during the pandemic. The provider had up to date policies and procedures which reflected current legislation and good practice guidance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for this service was good (published 19 January 2021).
Why we inspected
The inspection was prompted in part due to concerns received about safe care and treatment. We had received a number of complaints from relatives and several whistle-blowers had contacted us to raise concerns. This meant the home was scoring very high on our intelligence monitoring. A decision was made for us to inspect and examine those risks.
We have found evidence that the provider needs to make improvement. Please see the safe and well-led sections of this full report. You can see what action we have asked the provider to take at the end of this full report.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Seacroft Green Care Village on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.