3 June 2013
During a routine inspection
People received appropriate care from a staff team most of whom knew their needs well. Health care professionals had been consulted where necessary for further advice and support. Medicines were managed appropriately on people's behalf.
There were sufficient numbers of care and nursing staff employed to meet people's needs although we have advised the provider that they may wish to consider whether the number of hours allocated to cleaning staff is sufficient to maintain good standards of hygiene in all parts of the service. Staff received regular training to support them in their role and further training had been organised at the time of our visit to help to ensure that all necessary staff could assist people with their specific identified medical needs.
There were good systems in place to monitor the quality of the service provided and a number of improvements had been made as a result of these quality assurance processes.