2 December 2013
During a routine inspection
We saw, during the inspection of the premises that all areas of the building were clean and hygienic.
We looked at records relating to the monitoring of the service and these included a wide variety of audits covering all aspects of service provision. The registered manager had ensured that the opinion of people using the service, or their relatives or representative, had been sought and acted upon.
One relative with whom we spoke told us "The staff are brilliant, my relative has only got to sneeze and I know about it."