19 February 2014
During a routine inspection
Each person's needs had been assessed and this information had been updated on a regular basis. People were involved in the development of their support plans and people's capacity to make informed decisions about all aspects of their assessed needs was regularly reviewed. People were supported by independent representatives where they did not have the capacity to make informed decisions about their care.
There were policies and procedures in place to help protect people who used the service from harm. If there were any concerns about a person's welfare or safety action was taken.
Staff had been supported to enable them to deliver safe and effective care. They had received appropriate induction training at the beginning of their employment. The manager of the service carried out regular checks to make sure that staff carried out their roles effectively.
The provider had systems in place to monitor the overall quality of the service. This included speaking to people who used the service to ask them for their views and checking written records to ensure they were properly completed.