19 September 2013
During a routine inspection
We observed that people who used the service appeared well cared for and were dressed appropriately. Staff were noted to be constantly supervising and engaging people in various activities. Plans of care had been prepared for people following consultation with people and their representatives. There were suitable arrangements in place to manage medicines.
The bedrooms and communal areas appeared homely and had been kept clean and tidy. Bedrooms had been personalised by people with their pictures and ornaments.
The home had a recruitment procedure. Staff records examined indicated that the necessary recruitment checks had been carried out. Staff were knowledgeable regarding their roles and responsibilities.
The home had a complaints procedure. People and a relative said they knew who to talk to if they were unhappy with the services provided. The home also had a record of compliments received.