Updated 1 May 2023
Dr Ali Erdinch Havutcu T/A Green Lanes Clinic provides circumcision and private general medical services mainly to the Turkish and Albanian communities. The practice provides services for patients that walk in to the practice as well as appointments that have been booked in advance. They are located at 551a Green Lanes, London, N13 4DR. The practice is situated in a Victorian property in North London and is wheelchair accessible. The provider is registered with the Care Quality Commission to carry on the regulated activities of Diagnostic and screening procedures, Treatment of disease, disorder or injury and surgical procedures
Consulting hours are 9am to 1pm and 4pm to 6pm Monday to Friday. Appointments are available within 24 hours. Patients can book by telephone or e-mail or by walking in to the clinic. The doctor made himself available out of these hours for any emergency that may arise. The team comprises of one doctor and an administrative personal assistant who also acts as chaperone for circumcision procedures.
How we inspected this service
We reviewed information sent to us by the provider remotely prior to attending the site to reduce the time spent on site in line with our Covid-19 inspecting guidance. We spoke with the clinical director, a consultant and the clinic manager. We looked at records related to patient assessments and the provision of care and treatment. We also reviewed documentation related to the management of the service. We reviewed patient feedback provided both to the service and a third party.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection