7 February 2017
During a routine inspection
At the last inspection, the service was rated Good. At this inspection we found the service remained Good.
People continued to feel safe and staff ensured that risks to their health and safety were reduced. There were sufficient staff to meet people’s needs in a timely manner and systems were in place to support people to take their medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff received a detailed programme of training which was relevant to the needs of the people they cared for. People were supported to eat and drink enough to maintain good health.
There were positive and caring relationships between people and the staff who cared for them. Staff promoted people’s right to make their own decisions and respected the choices they made. People were treated with dignity and respect by staff who understood the importance of this.
People received person-centred and responsive care from staff who had a clear understanding of their current support needs. Detailed care plans were in place which underpinned the care that was provided. People knew how to make a complaint and there was a clear complaints procedure in place.
There was an open and transparent culture which enabled people and staff to speak up if they wished to. The management team provided strong leadership and a clear direction to staff. There were robust quality monitoring procedures in place.
Further information is in the detailed findings below.