The Care Quality Commission
  • Doctor
  • Out of hours GP service

Archived: School House Practice

Dewsbury Primary Care Centre, Wellington Road, Dewsbury, West Yorkshire, WF13 1HN (01924) 351679

Provided and run by:
Local Care Direct Limited

All Inspections

11 May 2013

During a routine inspection

Two patients kindly agreed to speak with us regarding their experiences of care at the School House practice. Both patients gave positive feedback about the service. One patient described the service as being "really good" and another patient described the staff as being "lovely and helpful". Both patients had confidence in the abilities of the staff.

We found that staff had received safeguarding training, and safeguarding policies were in place. The three staff members we spoke with were aware of their responsibilities to safeguard both vulnerable adults and children.

Staffing levels appeared to be appropriate and we found staff to be skilled, experienced and qualified to carry out their roles.

We found that some of the quality assurance and monitoring of the service was not as effective as it could be.

The service had a complaints process and we saw evidence that comments and complaints had been acted on.

We looked at a random sample of three medical records and found they were held securely and contained appropriate information to help ensure safe care was delivered.