Archived: Community Care Services

We saw that people's needs were assessed and that care and support was planned and delivered in line with their individual care plan. We found risk assessments thorough and put together with involvement by the people who used the service.

One relative we spoke with said: "The service is absolutely fabulous, I can find no fault at all. My relative responds so well to the staff and that is down to how approachable and friendly they are".

We found appropriate arrangements were in place for the safe handling of medicines.

We found the provider encouraged feedback, both positive and negative to ensure a high quality service was provided and one staff member we spoke with said: "I absolutely love working here; we have a fantastic team and our people who use the service are just wonderful; such a rewarding job".

We saw evidence that care and support records were accurate and fit for purpose.

One person who used the service said to us: "Management are so approachable and if I had any concerns I would contact them straight away".

We found that the provider had taken appropriate action following our last inspection to ensure that staff records included all the required information. This meant that people using the service could be assured they were being care for, or supported by, suitably qualified, skilled and experienced staff.