25 June 2018
During a routine inspection
Our last inspection on 17 March 2017 was a focused inspection to check the service was meeting the legal requirements following a breach from the previous comprehensive inspection on 15 June 2016. The breach was in relation to medicines not being managed safely. At the focused inspection we found improvements had been made and the provider had met the legal requirements with regards to the management of medicines, however it remained as requires improvement in safe as we needed to see consistent good practice over time.
At this inspection we found that good practice with the management of medicines had been sustained. The service continued to support the rating of good overall and was rated good in each of the five questions we ask. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
At this inspection we found the service remained good. Why the service is rated good:
There were policies and systems in place to safeguard people, assess risks and manage them, and to manage people’s medicines safely. There were enough suitably recruited and trained staff to meet people’s needs. Whilst there was some feedback from people around concerns with staff being on time for their visits, the provider had acted to manage and improve this and had implemented effective electronic records systems, which monitored any missed or late calls.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff supported people to be as independent as possible and remain living in their own homes. People’s needs were met, including support with eating and drinking and accessing healthcare. The provider ensured there were systems in place to ensure staff had the right training, qualifications, support and supervision to do their job.
The management team consisted of the director (owner), the operations manager, the care manager and the supervisors. This team promoted a caring and positive culture and were passionate about their roles which could be seen in practice. Staff protected people’s privacy and dignity and people were consulted, informed and involved with their care. The provider offered complimentary outings for people and showed how they valued their staff through complimentary events, recognition of milestones and awards. For example, they celebrated when staff completed their probationary period, work anniversaries and promotions; and held care assistant of the month and year awards.
People, relatives and staff were engaged in the service. People could raise concerns and the provider managed complaints and feedback received from people and their relatives. The provider had systems in place to promote continuous learning. The provider had good oversight of the quality and safety of the service and risks. Regulatory requirements were understood and managed.
Further information is in the detailed findings below.