31 May and 3 June 2013
During a routine inspection
The provider had appropriate systems in place to ensure that people's consent to care was assessed and recorded. People and their relatives told us they were involved in their care and staff always asked their consent before providing care. One person said, "They always ask my relative what they want and if they think they are not doing it right my relative tells them."
We saw that people's needs were assessed and planned to ensure that the care people received was safe, timely and met people's needs.
Systems were in place to ensure that people were safeguarded from harm. Staff knew how to safeguard people from the risk of harm.
We saw the organisations policy on medication. People received their medicines as prescribed by their doctor to ensure their health needs were met.
Staff were supported and trained in their roles. One staff member told us, "The induction and training was really good. Our managers are really good.'
The provider had an effective system in place for handling complaints so that should people raise a concern it would be listened to and addressed.
One person told us, "I have never had any complaints at all but would speak to the manager if I did."