During this inspection we visited the offices of Ablewell Care, looked at records including on electronic systems, and spoke with the Manager. We found that appropriate action had been taken in relation to those areas we had identified at our last inspection.
We were told that approximately 60 staff (including office-based) are employed providing care to around 150 people mainly in the Macclesfield area. Although the provider advertises services for children we were told than none were currently being cared for. People who use the service are funded either from their own private resources or through the local authority with some intermediate care supported by the NHS.
People who used the service expressed satisfaction with the care they received from the provider. They told us that they were 'very happy' and that the staff were 'very good ' really excellent'. Some people told us that they did not like last minute changes of their regular carers and would like more warning and explanation when this happened.
All the people we spoke with were happy with the service they received. They also told us care was delivered in line with their care plans, staff were reliable, and kind and caring. For example, one person said; 'They help me with what I need. They are usually on time but will always call me if they are running late'. Another said; 'I am very happy with the standard of care. They make sure everything is done properly'. Another said; 'All the staff are very good. I am very happy with my care and the people who look after me'.