When we visited Rose Court on 12 June 2014, we gathered evidence to help us answer our five questions: Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led?Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, the staff supporting them and from looking at records.
If you want to see the evidence supporting our summary please read the full report.
Is the service safe?
The home ensured that staffing numbers were adequate to safeguard the health safety and welfare of people who lived there.
We found that appropriate standards of cleanliness and hygiene were maintained to minimise the risk of people acquiring an infection.
There were suitable arrangements in place to protect people who may be at risk from the use of unsafe equipment.
Is the service effective?
We found that people's care plans were detailed and included information on people's likes and dislikes and how they wished to be supported.
People received care that was effective from staff who were suitably qualified and skilled to promote people's safety and welfare.
Is the service caring?
We observed staff talking to people in a kind and respectful manner. Staff demonstrated genuine affection, care and concern for people. Staff were knowledgeable about people's care needs including their preferences and personal histories. It was evident that people were listened to and staff responded to them in a caring way.
Is the service responsive?
We found that people's assessed needs were kept under regular view. This ensured that care provided was current and met people's diverse needs.
Staff enabled people to engage in activities that were important to them and met their individual needs. This meant that staff protected people from the risk of becoming socially isolated.
Is the service well led?
Staff spoken with said that they felt supported by the registered manager and regular staff meetings were held. At these meetings they were able to express their views and make suggestions on how care should be delivered.
Staff had delegated responsibilities. This meant that they knew and understood what was expected of them to ensure care was provided to a high standard.
We found that the home had quality assurance systems in place. This was to ensure care was provided to a high standard. Infection control, health and safety and medication audits were undertaken monthly.This demonstrated there was a system in place to monitor the quality of the care provided to ensure that it was safe and effective.
The home had arrangements in place to monitor accidents and incidents. These were analysed for the level of severity and measures put in place to minimise the risk of recurrence. It was evident that lessons were learnt from accidents and incidents.