Archived: Summerfield Crescent

Updated 22 August 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 19 July 2018 and was unannounced. The team consisted of one inspector.

As part of the inspection process we looked at information we already held about the provider. Providers are required to notify the Care Quality Commission about specific events and incidents that occur including serious injuries to people receiving care and any incidences that put people at risk of harm. We refer to these as notifications. We checked if the provider had sent us notifications in order to plan the areas we wanted to focus on during our inspection. We also reviewed the Provider Information Return (PIR) the provider had submitted to us. A PIR is a form that asks the provider to give key information about the home, what the service does well and improvements they plan to make. We reviewed regular quality reports sent to us by the local authority to see what information they held about the service. These are reports that tell us if the local authority commissioners have concerns about the service they purchase on behalf of people. We also contacted the Clinical Commissioning Group for information they held about the service and reviewed the Healthwatch website, which provides information on health and social care providers. This helped us to plan the inspection.

We spoke with three people, two staff members, the registered manager and the provider.

We sampled two people’s support plans to see how their support was planned and delivered and three medication records to see how their medicine was managed. Other records looked at included the provider’s training records were looked at to check staff were appropriately trained and supported to deliver the support that met people’s individual needs. We also looked at records relating to the management of the service along with a selection of the provider’s policies and procedures, to ensure people received a good quality service.

Updated 22 August 2018

This unannounced, comprehensive, inspection took place on the 19 July 2018 and was Summerfield Crescent’s first inspection since their registration on 14 February 2017.

Summerfield Crescent is registered as a ‘care home’ that provides short term, respite support for people with mental health difficulties. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. At the time of our inspection three people lived at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People felt safe living at Summerfield Crescent. The provider had processes in place to protect people from risk of abuse and staff knew what action to take to report any suspicion of abuse. Risks to people were appropriately assessed and staff knew how to keep safe from risk of avoidable harm. People were supported to take their medicines safely. The home environment was clean and people were protected from risk of infection. The provider had processes in place to share information with staff in the event of when things had gone wrong so learning could take place to reduce the risk of reoccurrence.

People were supported by staff that received training. People’s needs were assessed and staff knew people well. People were responsible for cooking their own food, but staff were available to offer support and guidance if required. People had prompt access to healthcare professionals if their health needs changed. All people living at Summerfield Crescent had mental capacity to consent to their support and no-one was being unlawfully restricted.

People were supported by staff that were kind and caring and they treated people with respect. People were involved in the planning and review of their support. Staff encouraged people to maintain their independence.

When people’s needs changed, they were referred quickly and appropriately to healthcare professionals. People were encouraged to access the local community amenities. People had no complaints but knew how and who to complain to if they needed to. The provider’s governance systems effectively monitored the quality of the service being delivered to people.