The Care Quality Commission

Archived: Share and Care

Unit 9, Napier House, 1 Elva Way, Bexhill On Sea, East Sussex, TN39 5BF (01424) 218100

Provided and run by:
Mrs Anna McClelland

Important: The provider of this service changed. See new profile

All Inspections

6 November 2012

During a routine inspection

We spoke with three people who used the service and three staff members. We found that staff had a good knowledge of the people they cared for and were familiar with how people wanted their care delivered. One person who used the service told us 'They're excellent, they explain what they'll be doing, and speak with me about my care plan.' Another person said 'The service I get is just what I need. They treat me with courtesy and respect, and get on with the job as soon as they arrive.'

We found that care records showed people's needs had been assessed before care was delivered. Care was planned and delivered in a way that ensured people's safety and welfare. People were being supported by care staff that had appropriate skills and experience.

Share and Care had an effective complaints system in place. Everyone we spoke with said they regularly received questionnaires about the quality of the service. One person said 'They send me a questionnaire probably about twice a year. I've no complaints, I'm confident they would tackle any problems.'

Another person told us 'They're never going to be the same as family caring for you, but they turn up on time and do the job. Of the care services in the area, I think this is one of the top.'