St Mark Dental Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. For example, it was wheelchair accessible with ground floor surgeries.

Staff had carried out a disability access audit, however it was completed by someone who was unknown to the practice, and it did not reflect the layout of the practice. For example, the audit stated that the practice had a lift and that there was onsite parking; both of which were incorrect. We were told that this must have been completed for a different practice, yet it had been labelled with the practice’s name. The practice supported more vulnerable members of society such as patients living with dementia or adults and children with a learning disability. The practice displayed its opening hours and provided information on their website. The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines. Improvements could be made to ensure this was always documented. The practice provided telephone numbers for patients needing emergency dental treatment when the practice was not open. At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.