05 June 2019
During an inspection looking at part of the service
We carried out an announced focused inspection at the Urgent Care Centre on 5 June 2019. This inspection was carried out in response to concerns identified during an inspection of the Urgent and Emergency Services at Blackpool Victoria Hospital on 7 January 2019. At this inspection, only those identified concerns were examined within the key questions of Safe and Well-led, therefore there are no ratings associated with this inspection.
At this inspection we found:
- There were good arrangements for the security of all staff and patients in the Urgent Care Centre.
- Staff working on the reception point desk used pathways and navigation tools to good effect to safely direct patients to the most appropriate service.
- There was improved support for reception point staff and ongoing review of patient pathways and outcomes.
- The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes. Learning was shared with other services.
- The service worked collaboratively with other providers in the Urgent Care Centre to ensure governance systems were comprehensive and effective. There were regular joint clinical governance meetings with all providers and other relevant services.
- There was a focus on continuous learning and improvement at all levels within the service.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care