Background to this inspection
Updated
14 December 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team was made up of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Park View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and Healthwatch Sheffield. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used this information to plan our inspection.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with five people who lived at Park View and five of their relatives about their experience of the care provided. We met with the registered manager and regional manager. We spoke with eight members of staff.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We looked around the building to check environmental safety and cleanliness. We looked at written records, which included four people’s care records and four staff files. A variety of records relating to the management of the service, including policies and procedures were also reviewed.
Updated
14 December 2019
About the service
Park View is a care home providing accommodation and personal care to older people, some of whom are living with dementia. The service can support up to 60 people across four separate units in one adapted building. At the time of this inspection there were 59 people living at Park View.
People’s experience of using this service and what we found
People and their relatives spoke positively about all the staff. A relative told us, “I can go home happy knowing my relative is well looked after and cared for."
There were enough staff available to ensure people’s care and support needs were met. There were effective recruitment procedures in place to make sure staff had the required skills and were of suitable character and background. Medicines were stored safely and securely. Where people needed support with managing their medicines there were systems in place to ensure people received their medicines as prescribed.
Staff were provided with an effective induction and relevant training to make sure they had the right skills and knowledge for their role. Staff were supported in their jobs through regular supervisions and an annual appraisal.
Staff understood the requirements of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to eat and drink to maintain a balanced diet. People were supported to maintain good health and have access to health and social care services.
Positive and supportive relationships had been developed between people, their relatives and staff. People were treated with dignity and respect throughout the day of the inspection. There were activities available to people living at Park View.
People, their relatives and staff were asked for their views of the service. They told us the registered manager and staff were approachable and responsive to any issues raised. There were effective systems in place to monitor and improve the quality of the service provided. The service had policies and procedures which reflected current legislation and good practice guidance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 22 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.