This was a follow up visit to check on improvements since our last inspection in November 2012. At that time more work was needed on care records and quality assurance monitoring.During our return visit in June 2103 we met all three current residents. It was not possible to interview the people who lived at this home due to their special communication needs, but we observed them throughout the visit, noted how staff interacted with them, and how their needs were met. We spent time in the kitchen/dining area, as this was where two of the three residents had chosen to sit in the afternoon.
We noted there was a friendly and homely atmosphere at Gloucester Crescent. People’s care and welfare needs were anticipated and addressed by staff and residents appeared to be comfortable with the support they received. The three staff we interviewed were very knowledgeable on the needs of the people who lived at the home, and supported them in a sensitive way. We noted that when residents had any requests or concerns they knew who to approach, and we saw staff addressed people’s needs in a timely way.
However, we also noted that some care records and risk assessments had not been updated and the senior staff did not appear to have sufficient time to deal with administrative and managerial tasks as well as the significant needs of the residents.