Background to this inspection
Updated
3 June 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection and took place on 21 and 24 April 2017.
The inspection was carried out by one inspector.
During the visit, we spoke with three people who use the service, however due to limited communication skills we were unable to include their comments in the report. We spoke with four staff, the registered manager and made contact with five relatives. There were five people living at the service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also checked notifications made to us by the provider, safeguarding alerts raised regarding people living at the home and information we held on our database about the service and provider.
During our visit we observed care and support, was shown around the home and checked records, policies and procedures and maintenance and quality assurance systems. We also looked at the personal care and support plans for two people using the service and staff files for two members of staff.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We contacted local authority commissioners of services to get their views.
Updated
3 June 2017
This was an unannounced inspection and took place on 21 and 24 April 2017.
The home provides care and accommodation for up to five people with learning disabilities. It is located in the Whitton area.
At the time of our inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
At the last inspection in January 2015 the home met all the key questions and was rated good in each with an overall good rating.
Due to people using the service having limited verbal communication relatives generally spoke on their behalf. Relatives said that people enjoyed living at Harvey Road and the way that staff treated and supported them. People were enabled to choose their own activities, when they wished to do them and there was a variety of home and community based activities available. People were safe living at the home and using amenities within the local community. When we visited there was a welcoming, warm, and friendly atmosphere with people using the service coming from and going to activities. There was positive interaction between people using the service and staff throughout our visit.
The records were accessible, up to date and covered all aspects of the care and support people received. This included their choices, activities and safety. People’s care plans were complete and the information contained was regularly reviewed. This enabled staff to perform their duties efficiently and professionally. Where possible people and their relatives were encouraged to discuss health needs with staff and had access to GP’s and other community based health professionals, as required. Staff supported people to choose healthy meal options and maintain balanced diets whilst meeting their likes, dislikes and preferences. This enabled them to be protected from nutrition and hydration associated risks. Relatives told us and our observations showed that people liked the choice and quality of their meals.
People knew the staff that supported them well and the staff were very familiar with people, their likes, dislikes and preferences. They were well supported and enjoyed the way staff delivered their care. Skilled staff provided care and support in a professional, friendly way that focussed on people as individuals. The staff were well trained and accessible to people using the service. Staff said they liked working at the home and had received good training and support from the manager.
Relatives said the management team was approachable, responsive and listened to them. The quality of the service provided was consistently monitored and assessed.