Archived: Dimensions 42 Hillgrove Crescent

Updated 11 January 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 30 November 2015 and was unannounced. The inspection was carried out by one inspector.

As part of the inspection we looked at information we held about the service provided at the home. This included statutory notifications. Statutory notifications include important events and occurrences which the provider is required to send us by law.

We saw how staff cared and supported people who lived at the home. People were unable to communicate with us verbally so we spent time observing what was happening in the communal areas of the home as a means of understanding the experiences of people who could not talk with us.

The spoke with the registered manager and the assistant locality manager as well as three support workers. We also spoke with three relatives of people who lived at the home. We looked at two people’s care records including their medicine records. We looked at other records regarding the management of the home such as quality assurance documents.

Updated 11 January 2016

Dimensions 42, Hillgrove Crescent provides accommodation and personal care for up to five people with a learning disability who may also have complex needs. On the day of our inspection there were four people living at the home.

The inspection took place on the 30 November 2015 and was unannounced. The inspection was carried out by one inspector.

There was a registered manager in post at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Relatives were pleased with the standard of care received by their family member. Relatives were happy with the involvement they had in their family member’s care and about the way staff maintained links with them and other people. People were able to engage in interests and hobbies which were important to them.

Relatives told us they had no concerns about the care provided for their family member. They were confident in the registered manager and staff team and believed they could raise any concerns if they had them.

Staff we spoke with had an awareness of potential abuse and knew what they would need to do in the event of this happening at the home. Staff told us they were well trained and well supported by the management to enable them to carry out their work effectively.

Risk assessments were in place and staff had knowledge of these to keep people safe. However we saw a risk which could have led to injury had not been assessed and staff were carrying out a potentially unsafe practice. Staff were aware of the actions they needed to keep people safe from other risks such as those associated with eating and drinking.

People had access to a choice of food and drink and were encouraged to eat and drink sufficient amounts to maintain wellbeing. People were able to access a range of healthcare professionals to maintain their health needs.

Sufficient staff were available within the home and in order to take people out to their hobbies and interests. Staff ensured their gained people’s consent prior to providing care and support. The registered manager had taken suitable action to ensure people were not unlawfully restricted.

Relatives and staff found the registered manager to be approachable. Staff were supported and encouraged to be involved in the running of the home. Systems were in place for the registered manager to monitor and evaluate the quality of the service provided.