About the service:Audley Care Ltd - Audley Care Chalfont Dene is a domiciliary care service which provides support to people living in their own home. The office is located within the Audley Chalfont Dene retirement village. At the time of our inspection 25 people received assistance with the regulated activity of personal care. It supported people living in the retirement village and within the wider area of Slough and High Wycombe. Audley Care Ltd - Audley Care Chalfont Dene also supported people with non-regulated activities such as housework, laundry, social and shopping.
People’s experience of using this service:
People and their relatives gave us positive feedback about their experience. Comments included “As far as I'm concerned I'm well looked after. They are caring, thoughtful and respectful, they are like a friend to me,” “They are extremely caring, reliable and always on time I couldn't wish for better. They can't do enough for me,” “I have to say I think their care is exceptional, awesome,” “Yes, the carers are very kind to mum. Very polite and pleasant.” and “They’re very willing to help.”
People told us they had developed good working relationships with staff. Staff demonstrated a commitment to deliver a high-quality service. People were treated with dignity and respect.
People were supported by staff who had been recruited safely. Staff received initial training and on-going support to ensure they held the right skills and attributes to work with people.
People received a personalised service; each person had a care plan which was reviewed regularly to ensure it was accurate and up to date.
People were safeguarded from abuse. Staff were knowledgeable about how to recognise signs of abuse and had confidence to report any concerns.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The service worked in partnership with other agencies such as healthcare professionals and the local authority. The registered manager kept their own learning up to date and attended local forums to share good practices.
The registered manager and provider had systems in place to monitor the quality of the service.
Rating at last inspection:
The previous inspection was carried out on 16 and 18 April 2018 (Published on 25 May 2018). The service was rated requires improvement at the time.
Why we inspected:
The inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received. At the last inspection we found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and one breach of the Care Quality Commission (Registration) Regulations 2009. We asked the service to send us an action plan to detail how they intended to improve. At this inspection we found improvements had been made.
Follow up:
We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Inspections will be carried out to enable us to have an overview of the service, we will use information we receive to inform future inspections.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk