Brookview

Updated 29 November 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was completed by one inspector.

Service and service type

Brookview is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We met everyone who used the service and observed how they interacted with staff. The people who lived at Brookview did not communicate verbally so we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with three members of staff, the deputy manager and the registered manager. We also spoke with a health professional who was visiting the service.

We reviewed a range of records. This included three people's care records and multiple medication records. We looked at two staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We spoke with one relative of a person living at Brookview. We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 29 November 2019

About the service

Brookview is a residential care home registered to provide personal care to eight people who have a learning disability or autism. At the time of this inspection visit, eight people received support.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service and what we found

People lived in well maintained and appropriate accommodation that enabled them to live a lifestyle of

their choosing. People had a choice about how they lived their life. There were facilities such as a sensory area and plenty of activities to be involved with. Some people attended local day services and others chose to attend activities in the local community with support of staff.

There were enough staff available to support people to live the life they wanted. Staff were well trained and supported. There were good communication systems in place that enabled them to know how people needed to be supported on that day. Staff knew how to support people with distressed behaviour and were given suitable training. Staff knew people well and had developed positive relationships with people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

There were good quality monitoring processes in place. The registered manager and provider of the service had good oversight of the care provided and had plans to further improve the quality of care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published on 03 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Brookview on our website at www.cqc.org.uk.